Deskside Support

Our support

KOcycle provides deskside support services that integrate into your existing IT support function. Our engineers are usually based on a single site but can work across multiple, nearby locations. Deskside support services include installation, upgrading, diagnosing, repairing, and maintaining all hardware and associated equipment, including, but not limited to:

Our deskside support engineers will also troubleshoot problem areas either in person, remotely or over the phone in an accurate and timely fashion, and provide end-user assistance where required.

KoCycle worker scanning barcodes

Support across a variety of devices

Our experienced engineers can support a variety of different devices and operating systems

Vetted/Screened Engineers

KOcycle ensure you always receive a secure and reliable service

Provision of 'IT Service bars'

A streamlined, employee-facing approach to your IT needs, including device repairs, tech advice and overall servicing

Onsite & remote support

Support for your business across any location

Our people, your processes

Engineers inducted and trained to your standards, to follow your processes

On-site deskside

Our on-site deskside support services provide:

If you’d like to find out more about what we can do for you, please contact us today. Our team will be happy to answer any questions you may have. We look forward to hearing from you.

KOcycle office, a male working in the office